Home | Julia Orchard-Heymans

UX Design Program Manager bringing 17 years of experience in consulting and design leadership.

CLIENTS

I've worked with global brands, community non-profits, start ups and a range in between.

FOCUS AREAS

Process Design

I take a human-centered approach to process design, building workflows that balance efficiency with empathy. Process design is service design—its purpose is to make work itself a better and more impactful experience.

Change Management

I believe that successful change management is about more than just implementing new systems; it's about fostering a culture of trust and being credible as a leader. I recognize that the rapid change of AI means our teams need continuous support and training.

Tool Stack Strategy

I approach toolstack management strategically, focusing on tools that make collaboration easier, save teams time, and unlock better work. I run pilots, measure impact, and scale what truly helps teams deliver their best.

PROJECTS

Scaling a UX Design Organization

I built scalable UX Design Ops programs for a team of 130, streamlining workflows and optimizing resources across strategy, design, research, and content.

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Developer and Designer Collaboration

Through process evaluation and stakeholder interviews, I led a program to roll out collaboration best practices resulting in 30% efficiency gains.

Empowering UX through Standardization

Streamlined UX workflows by creating templates and a collection of examples for key deliverables, accompanied by training on best practices for design documentation.

Figma Toolstack Implementation

I led the rollout of the Figma toolstack for our org, empowering UX and our cross-functional partners with licensing, file migration orchestration, training, templates and best practices.

Empoyee Workflow Portal Design

I led the research and design of a communication portal to enable volunteers to deliver meals and mental health checks to elderly New Yorkers.

Global Workday Implementation

I supported the process design and change managment roll out plan to customize and implement Workday globally for a Financial Services Fortune 500 company.